Because of the vast and continuously changing nature of information technology, many companies turn to outsourced services to reduce costs while maintaining access to a team of experienced technology professionals. Large organizations often outsourced entire enterprise operations to other countries where low overhead and cheap labor costs undercut the expenses they would have sustained by keeping such services in-house. Small organizations, on the other hand, adopted outsourcing as a means of gaining expert services without the salaries, additional office space, and ongoing training that would be required to maintain a full-time IT department.

Some companies that offer outsourced technology services focus solely on the completion of specific tasks or projects. They parcel out client work to their employees based on expediency rather than an ongoing commitment to advancing the business as a whole; in many cases, outsourced contractors have no hands-on knowledge of their client’s business model or philosophy. The outsourcing company often capably performs assigned processing functions or implementation of new equipment or software, but may not be readily available to address unanticipated outages or failures. Without the ability to discuss problems and demonstrate malfunctions to a member of the outsourcing team, who is familiar with the system or solution, companies lose valuable time trouble-shooting and testing rather than resolving problems and moving forward.

About Cory Plock: The Proprietor of Connecticut-based Prolifogy, Inc., Cory Plock oversees a team of seasoned information technology professionals in the development and implementation of custom software solutions. With more than 20 years of experience in the industry, he identifies and designs scalable applications that meet the immediate needs of clients while providing room for future growth. Because of his expertise in copyright law, especially as it applies to software, Cory Plock has extensive experience serving as an expert witness in intellectual property matters, including those involving copyright and patent infringement.

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